Effective ve Date: January 10, 2025
By using our website and purchasing products from Luminvera, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms
Luminvera reserves the right to update these terms at any time without prior notice.
Use of our website and services is subject to these terms, which form a binding agreement between you (the customer) and Luminvera.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
3. Orders
All orders are subject to product availability and approval of payment.
Prices and availability are subject to change without notice.
4. Payment
Payment must be completed at checkout. Accepted payment methods include major credit/debit cards and PayPal.
5. Shipping and Delivery
Delivery times are estimates and may vary due to unforeseen circumstances (e.g., customs delays, holidays).
You are responsible for ensuring the correct shipping address is provided during checkout.
6. Intellectual Property
All content on our website (text, images, logos, etc.) is the intellectual property of Luminvera. Unauthorized use is prohibited.
7. Limitation of Liability
Luminvera is not liable for any damages resulting from the use of our website or products beyond the cost of the purchase.
Privacy Policy
Effective Date: January 10, 2025
We value your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
Personal Information: Name, email, phone number, shipping address.
Payment Information: Handled securely by third-party processors (we do not store payment details).
Cookies: Used to improve user experience and website functionality.
2. How We Use Your Information
To process and fulfill orders.
To communicate updates, offers, or changes.
To enhance our services and website.
3. Data Protection
We implement strict security measures to protect your data.
Your information will never be sold or shared with third parties except as required to fulfill your orders.
4. Your Rights
You may request access to your data or ask for its deletion by contacting us at [email protected]
Shipping Policy
1. Processing Time
Orders are processed within 2–5 business days.
2. Delivery Time
Standard shipping: 7–21 business days (depending on location).
Tracking information will be provided once the order is shipped.
3. Customs and Import Duties
Customers are responsible for any customs fees or import taxes.
Cancellation Policy
1. Order Cancellations
Orders can only be canceled within 1 hour of placement.
After 1 hour, cancellations are not guaranteed as the order may already be processed.
2. How to Cancel
Contact us at [email protected] with your order details.
Customer Support Policy
1. Response Times
We aim to respond to all inquiries within 24–48 hours.
2. Support Channels
Email: [email protected]
Contact Form: Available on our website.
Warranty Policy
1. Product Warranty
Most products come with a 3-day warranty against defects.
Warranty claims must be supported by evidence (e.g., photos of the defect).
2. Exclusions
Warranty does not cover damages caused by misuse, neglect, or accidents.
Dispute Resolution Policy
1. Governing Law
These policies are governed by the laws.
2. Dispute Resolution
In case of disputes, contact us first to resolve the issue. If unresolved, disputes may be referred to arbitration or small claims court.
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device to improve your browsing experience.
2. How We Use Cookies
To remember preferences.
To analyze website traffic and improve performance.
3. Managing Cookies
You can manage or disable cookies in your browser settings.